​Last Updated: 03/27/2025

At Valley Junk Solutions, we take pride in providing exceptional junk removal services. This Refund Policy outlines our guidelines for processing refunds or reimbursements in certain circumstances related to the services provided.

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1. Refund Eligibility

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Refunds may be considered under the following specific conditions:

A. Unsatisfactory or Incomplete Work

• Customers may request refunds if the services provided substantially deviate from the agreed-upon scope or quality standards.

• Customers must provide clear, verifiable evidence of unsatisfactory or incomplete work within 48 hours after service completion.

B. Accidental Property Damage

• Customers may request a refund or reimbursement if accidental damage has occurred to their property and is clearly determined to result directly from negligence by Valley Junk Solutions’ team.

• Claims must be supported by detailed photographic or video evidence and reported within 48 hours of the service.

C. Billing Errors

• Refunds may be issued for verified billing errors, including accidental duplicate charges or incorrect invoicing amounts.

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2. Managerial Discretion

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• All refund requests undergo a thorough internal review by Valley Junk Solutions.

• The manager on duty has sole and final discretion over the approval, denial, or partial granting of any refund request, considering the evidence provided, job conditions, and related circumstances.

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3. Exclusions and Limitations

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Refunds will not be granted in cases where:

• Issues arise due to undisclosed or pre-existing property conditions.

• Customer dissatisfaction relates solely to pricing or fees previously agreed upon.

• Claims are submitted beyond the specified 48-hour reporting period.

• Valley Junk Solutions was prevented from completing agreed-upon services by conditions or situations outside our control (weather, unsafe conditions, etc.).

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4. Processing Refunds

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• Approved refunds will be processed promptly and typically issued within 7–10 business days following approval.

• Refunds will be provided using the same payment method originally used unless alternative arrangements are mutually agreed upon.

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5. Requesting a Refund

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To request a refund, customers must:

• Contact us directly via email at info@Valleyjunksolutions.com or phone at [Your Business Phone] within 48 hours of job completion.

• Clearly explain the reason for the refund request and provide relevant supporting documentation (photos, videos, receipts, etc.).

• Allow adequate time for us to thoroughly investigate and respond to the claim.

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6. Customer Satisfaction Guarantee

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While refunds are at managerial discretion, customer satisfaction is our priority. Valley Junk Solutions is committed to addressing and resolving customer concerns fairly and promptly.

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7. Changes to This Refund Policy

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Valley Junk Solutions reserves the right to modify or update this policy at any time. Changes will become effective immediately upon posting on our website.

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8. Contact Information

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For questions or concerns related to this Refund Policy:

• Email: info@Valleyjunksolutions.com

• Phone: [Your Business Phone Number]

• Mailing Address: [Your Business Mailing Address]

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Partner Acknowledgment

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By posting this Refund Policy, Valley Junk Solutions’ partners confirm their agreement and commitment to uphold the standards outlined above.